COMMAND

• I would like to add or change items in my order. Is this possible?
• I can't place an order, why?
• I would like to exchange one or more items I have ordered. What do I do?
• I received an email telling me that my order would be delivered incomplete.
• I have received my order but one of the items does not correspond to my order.
• I have received my order but it contains one or more damaged items

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DELIVERY

• How do I track my shipment?
• I would like to change my delivery address.
• I have received my order but it is incomplete.
• I have received my order but would like to exchange the pair.
• My order is shown as delivered to a relay point but I haven't received it. What should I do?
• My order is shown as delivered on the carrier's website but I haven't received it. What should I do?

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RETURN & REFUND

• I would like to exchange the pair I received.
• How do I return it?
• What are the refund conditions?
• Are returns free of charge?
• Are returns free in the United States of America?
• I made my purchase in store

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PAYMENT AND GIFT CARD

• Is it possible to pay in instalments?
• Which payment methods are accepted?
• I would like to pay by gift card.
• How do I use my promotional code?
• Is it possible to use a promotional code after the specified date?

MY ACCOUNT

• I can't log in to my account / I have forgotten my password
• Why was my e-mail address refused when I created my account?
• I do not receive Jonak emails.
• I would like to unsubscribe from Jonak offers and newsletters.

PRODUCTS, ADVICE AND SHOE CARE

• How do I care for my pair of Jonak shoes?
• Which size should I choose?
• I've got a thin foot, what can I do?
• I've got a strong foot, what can I do?
• How can I prevent blisters?
• Do you have a shoe repair service?

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