If you have received an incomplete order, we encourage you to check your emails to see if we had informed you beforehand. If you have placed an order with several items, you may subsequently receive an email telling you that your order has been delivered incomplete.
This may be for various reasons:
- The pair not sent was checked before dispatch and was not impeccable. In this case, we have taken the decision not to send you a pair that does not correspond to Jonak quality.
- Our stocks were not up to date, therefore we will not be able to deliver the pair as it is no longer in stock. N.B.: It may be that the pair is still available for sale even though it has been cancelled on your side, as stocks take a little time to synchronise.
In both cases, you will be immediately reimbursed for the undelivered pair.