To track your delivery: Go to your shipment tracking email sent by Jonak or directly from your account on the site.
From your customer account :
1. Once you have logged into your customer account, go to ‘My account’,
2. Click on the ‘orders’ tab and all your orders will be displayed.
3. Click on ‘view order’ to access the shipment tracking system.
When you place an order, our warehouse gives the orders to the carrier the same day or the next day, depending on the time the order was placed. The carrier is then responsible for delivering the pair to you, and you can track the progress of your order via the carrier's link. Depending on the carrier chosen, delivery times may vary.
Therefore, if you notice that :
delivery is taking longer than initially expected
the tracking does not move / has not moved for several days
the order has not been picked up by the carrier for 3 days
We invite you to initiate a request to our after-sales team via the contact form in the appropriate section, as this is abnormal.