First of all, make sure that no member of your family, neighbour or caretaker has received the parcel for you. This is a frequent occurrence.
For your information, we have set up delivery procedures with our carriers to certify that the delivery has taken place. You will receive either a QRcode or a code from the chosen carrier. You can use these to collect your orders when you receive them. It is therefore quite simply impossible to have your order delivered without having provided the QRcode or code to the delivery person.
If you have been away for more than 10 days, it is also possible that the parcel has been returned to us after the retention period at your post office has expired. In this case, your tracking will say ‘Parcel returned to sender / Parcel not claimed’. In this case, please complete the ‘My order has been returned to your warehouse’ form.
If these checks have already been carried out, please fill in the contact form in the appropriate section so that we can open an investigation.