At present, we do not have the technical capability to authorise exchanges on our website. Therefore, if you wish to exchange your Jonak shoes via the website, we invite you to return your shoes to us in accordance with our returns policy, in order to place a new order at a later date.
In fact, you can return your pair to a relay point or by post. Note that if you return your pair of shoes to a Jonak shop (outside the corner), you will be able to leave directly with a new pair.
Please note that, in accordance with the provisions of article L.121-21 of the French Consumer Code, customers have 14 days to exercise their right of withdrawal without having to give any reason. The period begins on the day the order is received by the customer or the third party designated by the customer.
If the 14-day period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
For more information on our returns policy and how to make returns, please visit the following link.