Refunds will be considered if the item is returned in a condition suitable for resale, i.e. unworn and in its original packaging, within 14 days of receipt. We will then process your refund within 15 days of receipt of your return package.
Please note that without a return slip, the warehouse will not be able to identify your order and process the refund.
If you are unable to print out your returns slip, please write the order number, the reference number of the returned product and the reason for the return on a separate sheet of paper. You can enclose this sheet directly in your parcel. This is the only way we can identify your return, otherwise no refund will be possible.
On receipt of the parcel, our quality department will assess the condition of the returned goods. No returns will be accepted and therefore no refund will be made if the returned product is worn, soiled, damaged and/or if the product is rendered unfit for sale. Any returned item must therefore include all its original labels (barcode, composition) in its perfectly intact original packaging.
If your return is refused, you will be informed by e-mail. For further information, please refer to our “Returns policy” page.