If you have made a delivery to a country that does not use the euro as its official currency or to Cyprus or Bulgaria:
For returns of orders placed via global-e (outside Eurozone), please click on this link.
Via DHL:
You can also make your return by printing the DHL prepaid label available on your portal. In this case, the return costs will be automatically deducted from the amount of your refund.
Return shipping:
- United States: 15$
- United Kingdom: 20£ (For orders placed on or after July 5, 2026)
- Switzerland: 25CHF (For orders placed on or after July 5, 2026)
- Rest of the world: price displayed on the returns portal after selecting the number of items to be returned.
You can then print your prepaid label and stick it on the outside of your parcel.
On receipt of the parcel, our quality department will assess the condition of the returned goods. No returns will be accepted and therefore no refunds will be made if the returned product is worn, soiled, damaged and/or if the product is rendered unfit for sale. Any returned item must therefore include all its original labels (barcode, composition) in its perfectly intact original packaging.
If your return is refused, you will be informed by e-mail.
Self-Postage:
You can make a return at your own expense by post, by returning the unsuitable items in their original packaging to the following address:
Entrepôt Logistique NC
Service Retour JONAK
17 rue du Noyer à La Malice,
95380 Louvres
France
We advise you to keep your proof of shipment so that you can track the progress of your return parcel.
If you have made a delivery to a country that uses the euro as its official currency (excluding Cyprus and Bulgaria):
Return to a relay point, excluding shoe care products :
1. Go to your customer area ‘My Account'
2. Click on ‘Return request’.
3. Download the returns form, choosing the reason for the return, and place it in the parcel.
4. Download your prepaid shipping label and stick it on your parcel.
5. Drop off the parcel at the Relay point of your choice.
A return fee contribution will be applied to returned orders:
- €2.95 for orders returned from France
- €3.95 for orders returned from the Eurozone (excluding Cyprus and Bulgaria)
This amount will be automatically deducted when the return is processed.
Please note that if your return is the result of an error on our part, such as a logistical problem, you will not be asked to contribute to the cost of returns.
In-store returns:
You can return your pair of shoes to any JONAK France shop (excluding corners). By returning your shoes to the nearest JONAK boutique, you help reduce CO2 emissions caused by transport.
You can return your shoes to any JONAK store (excluding corners).
Returns are at the customer's expense (only the price of the items invoiced will be reimbursed):
If you prefer to return your parcel by your own means, you can send us your return to the address below:
Entrepôt Logistique NC
JONAK Returns Department
17 rue du Noyer à La Malice
95380 Louvres France
Refunds:
Refunds will be considered if the item is returned in a condition suitable for resale, i.e. unworn and returned in its original packaging, within 14 days of receipt.
We will process your refund within 15 days of receipt of your return package.
Refunds are credited to the payment method used to place the order.
You will receive a confirmation e-mail once your refund has been processed.
For Canada only:
If you return your order, you will receive a full refund of any duties and taxes paid at checkout, in addition to the cost of the returned items.