When you buy a pair of Jonak shoes from a retailer, we have no computerized record of the purchase.
This is because we have sold the pair to the retailer in the first instance, who then has all the information they need, including claims. Since Jonak provides the necessary resources for retailers to handle claims to the level of the Jonak teams, it's up to them to take care of the claims and reimbursements. In practice, Jonak cannot refund a sale that we have not collected. In fact, we have no information about your bank details or other customer data that would enable us to refund you.