If you have placed a Jonak order with several items, you may subsequently receive an e-mail telling you that your order has been delivered incomplete.
This may be due to various reasons:
- The pair not sent was checked before shipping and was not impeccable. In this case, we choose not to send you a pair that does not correspond to Jonak quality.
- Our stocks were not up to date, therefore we will not be able to deliver the pair as it is no longer in stock. N.B.: It may be that the pair is still available for sale but has been cancelled on your side, as stocks take a little time to synchronize.
In both cases, you will be immediately reimbursed for the undelivered pair.