Our Jonak teams check the items sent to you several times to ensure that the references sent correspond to those ordered. If an error does occur, simply return the product to us and you will be immediately reimbursed for the cost of the pair and the return postage. Please accept our apologies and contact our customer service department.
To do so, please fill in the contact form via this link, specifying the product concerned (reference number of the product ordered) as well as those you received instead (reference number on the packaging of the product received) in the description of your request.
From a technical point of view, we will refund you for the wrong item and invite you to reorder the correct product.
We would also be grateful if you could let us know if you refused the parcel from the carrier because of this non-conformity on delivery.
Finally, you have 5 working days from the date of receipt of your order to inform us of any problem with the conformity of the products received.