You may have received a pair that is not perfect because it came from a shop and has already been tried on. This can affect the perfection of the item (dirty soles, crumpled tissue paper, etc.) but these pairs are not considered ‘faulty’. However, if this bothers you, you can of course return the item to us and we will refund you so that you can re-order the pair you want.
If you feel that your pair of Jonak shoes has been sent to you in a damaged condition or has been damaged during delivery, please contact our customer service department by clicking on the link on our contact form.
Please send us photos of the problem so that we can offer you the most suitable solution.
As quality and trust are key words at Jonak, we will certainly find a solution together.