At this time, we do not have the technical capability to authorize exchanges on our website. So if you want to change your Jonak pair via the website, we invite you to return your shoes according to our return policy, in order to place a new order at a later date.
In fact, you can return your pair to a relay point or by post. Please note that if you return your pair of shoes to a Jonak boutique (outside the corner), you can leave directly with a new pair.
Please note that, in accordance with article L.121-21 of the French Consumer Code, customers have 14 days to exercise their right of withdrawal without having to justify their decision. This period begins on the day the order is received by the customer or a third party designated by the customer.
If the 14-day period expires on a Saturday, Sunday or public holiday, it is extended to the next working day.
For more information on our returns policy and how to make a return, please visit the following link.