You do not receive newsletters or other marketing content from Jonak:
1. In this case, you can check “yes” to “I would like to receive the best Jonak offers” when you log in to your account.
2. You can also go to your customer account in the “My newsletter preferences” section, re-enter your e-mail address and tick your preferences.
3. You can also ask customer service representatives to modify your preferences via your customer files on their application.
4. We also invite you to check the “spam” box of your e-mail software/service. Some Internet services may inadvertently filter the automatically generated e-mail sent to your address.
You are not receiving any e-mails about your order:
First of all, we invite you to check the “spam” box of your e-mail software/service. Some Internet services may inadvertently filter the automatically-generated e-mail sent to your address. Secondly, please check that you have provided us with the correct e-mail address when placing your order, by logging on to your customer area.
If the problem persists, please contact our Customer Service via the contact form in the appropriate section, providing us with the information we need to resolve the problem. When you place an order, it may happen that you enter the wrong e-mail address, or one that has been entered incorrectly. We will then be able to correct.