If you are already a customer on our site, have filled your shopping basket and wish to place an order, you must identify yourself by entering your e-mail address and password.
If you have forgotten your password, you can obtain it by e-mail, on the login page, by clicking on the link ‘Forgot your password?
If you are not yet a customer on our site, you must first create a Jonak account. Please note that your new password will be case-sensitive. We also invite you to check the ‘spam’ box of your e-mail software/service; some Internet services may have inadvertently filtered the automatically generated e-mail sent to your address.
If you wish to change your password, log in to the ‘My Account’ area, go to ‘My personal information’ and enter your new password in the two fields provided.
If you are still having difficulty logging in, please contact our Customer Service department using the contact form in the appropriate section. It may happen that when you place an order, you enter the wrong e-mail address or an incorrect e-mail address; we will then be able to correct.